Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and any other details you provide to us voluntarily.
• Account Information: Login credentials, preferences, and settings if you create an account with us.
• Transaction Data: Payment details and records of purchases or services you have engaged with.
• Technical Data: IP address, browser type, device information, operating system, and usage data collected automatically when you interact with our website.
• Communication Data: Records of emails, messages, or customer support queries.

2. How We Use Your Information

We use your information to:

• Provide and improve our products and services.
• Process transactions and deliver your orders.
• Respond to enquiries and provide customer support.
• Send important updates, notifications, or promotional material (if you have opted in).
• Analyse website usage to enhance user experience.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing (for UK/EU Users)

If you are located in the UK or EU, we process your personal data under the following lawful bases:

• Your consent (e.g., marketing emails).
• Contractual necessity (e.g., providing a service you requested).
• Legal obligations (e.g., tax or accounting requirements).
• Our legitimate interests (e.g., improving our services, ensuring security).

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers and partners who assist in our operations (e.g., payment processors, IT support).
• Authorities or regulators, where required by law.
• In connection with business transfers, such as a merger or acquisition.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your data.
• Correction of inaccurate information.
• Erasure of your data (“right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing (including marketing).
• Withdrawal of consent at any time.

To exercise these rights, please contact us at the details below.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences in your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Children's Privacy

Our services are not directed to children under the age of 13 (or under 16 in the UK/EU). We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: